3CX Phone Systems

3CX is a software based private branch exchange (PBX) based on the SIP (Session Initiation Protocol) standard. It enables extensions to make calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services.

Easy Installation and Management

Are you looking to replace your company’s outdated PBX? With 3CX there is no need to worry about management and installation.

Deploy On-Premise or Cloud: The Choice is yours

With 3CX, deployment of your PBX is straightforward and flexible. Whether you choose to set up in the Cloud or on-premise, 3CX offers a solution for everyone.

Security and Backup

When it comes to VoIP security, 3CX sets the standard. 3CXs inbuilt security has been exclusively developed to protect your PBX system from attacks.

Slash Costs

By using 3CX, your ongoing telco cost savings will be so significant and so will the cost of buying, expanding and maintaining your PBX.

Clients

With 3CX, you can take your extension wherever you go, from VoIP clients for Android and iOS, Soft Clients for Windows and Mac.

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Yealink

Yealink provides one-stop Communication Terminal prodcuts for businesses of all sizes. Its wide product range satisfies diverse customer needs and usage scenarios. The Yealink Unified Communication Product Portfolio includes video conferencing system, IP conference phones, desk IP phones, wireless DECT phones and more.

Video Collaboration

Yealink Video Collaboration Solution is suitable for use in any head office and branch office, and is also able to deliver video collaboration to executive desktop.

Audio Conference

Easy Conferencing, Clear Communication.

Wireless IP Phone

Yealink’s DECT phone solutions address communication needs for on-the-go workers in various industries such as SOHO, warehousing, catering and retailing.

Desktop IP Phone

Yealink's extensive range of feature-rich, robust and reliable IP phones embraces entry-level non-display IP phones, through to business class HD colour and touch screen models, each manufactured to exacting standards and featuring powerful TI chipsets and Power over Ethernet (PoE) as standard.

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Patton

Patton designs and manufactures electronic communications equipment for network access, connectivity, voice-over-IP, and video surveillance.

IP Session Board Controllers

Enterprise Session Border Controllers (eSBCs) from SmartNode VoIP provide network security, assured voice quality and integration with legacy voice systems for SIP trunk deployments.

VoIP Gateways

FXO/FXS gateways that are used to connect a VoIP system to the PSTN.

VoIP IADS

Fiber-optic VoIP IADs that reduces equipment costs, simplify network architecture and expedite service deployment.

VoIP Routers

Combining voice gateway and Internet access router functions in a single unit.

T1/E1/DS3/OC3/STM-1 SS7 MEDIA GATEWAYS

Extensive support for various wireline, mobile and IP telephony audio formats, delivering seamless transcoding in real-time.

Analog Leased Line Extender

Enables end users to deploy Leased-line applications like an Always On connection even on the Internet

Learn More

Resources

 
Patton SN4112 and SN4114
  • FXS gateways connect internal analog devices such as fax machines and phones, and register them as extensions / fax extensions to your 3CX. Those extensions can be addressed as normal phones however their functionality is limited due to the capabilities of the analog technology.

    Prepare the Patton FXS Gateway

    In order to identify your FXS gateway IP address follow our guide “How to Use the Patton Discovery Tool”. Once the device is detected, download and upgrade the firmware of your Patton FXS gateway. Note: All templates are designed to work with Patton SmartWare firmware and the device should run on the “latest 6.X firmware”. Trinity Firmware/Devices are currently NOT supported.

    To update the firmware:

    1. Open your web-browser to your FXS gateway IP address retrieved in the previous step.
    2. Login to your account (Default username: administrator, password: leave empty).
    3. Navigate to “Import/Export” → “Import Firmware” → and in “Download Firmware” choose your firmware .zip file downloaded and then press “Import”.
    4. After you have successfully uploaded and extracted the firmware press “Reload” to start applying the upgrade.
    5. It takes some minutes for the firmware upgrade to complete. Do not turn off the power until the update is complete.
    Navigate to “FXS/DECT” within the 3CX Management Console and select “Add FXS/DECT”:

    1. Select Brand: Patton
    2. Select model/device: Patton 2 Ports FXS GW or Patton 4 Ports FXS GW
    3. MAC Address: Enter the FXS device’s MAC address (underneath the device)
    4. Press “OK” to create the device.

    You need to define the device and line specific options:

    1. Gateway Hostname or IP: Enter your Patton FXS device’s IP address. (the IP address will be set to static in case DHCP is being used)
    2. Gateway SIP Port: Enter 5060
    3. Subnet Mask: Enter your Network Mask size (e.g. 255.255.255.0). (if network topologies requires routing informations such as default routes, see here how to add the default route to a Patton device).
    4. FAX Transmission Mode: In this section select how the Patton gateway should handle fax connections. In case your VoIP provider supports T38 or you have a Patton FXO or ISDN configured for T38 then set the codec to T38. However if you are running a VoIP Provider which does not support the T.38 protocol, select “Fax in Audio”. In T.38 mode the Patton FXS device will actively switch to the T.38 protocol once the call is established.
    5. Tone Set: Define in which country your are using this device. If the country is not listed request from your telco the used tone set of your line.

    Navigate to “Extension” tab in the “FXS/Dect” device to assign which extensions should be use from the device.

    Follow the above image in order to define which extensions will be using each port on the FXS gateway. In the example above, port 1 on the FXS Gateway will be mapped to extension 001, port 2 will be mapped to extension 002 and so on. Finalize the configuration by saving the config with “OK”.

    Note: If you plan on using fax machines on the FXS gateway, please create dedicated fax extensions in the “Fax Extension” menu (Refer to step 5 for information on how to do this).

    Reopen the just created FXS device and click on the “Provisioning URL”. A file will be downloaded to your PC which will be used in a few moments.

    1. Open your web browser and connect to your Patton FXS device.
    2. Log in (default username: administrator, no password is required (blank field))
    3. Navigate to the “Import Configuration” page (e.g. http://192.168.9.163/imp-cfg.html whereby the gateways IP address is 192.168.9.163).
    4. Upload the configuration file onto the Patton device by using the “Choose File” and “Import” button.
    5. In order for the configuration to be applied, reload the device. The mapped extension will now be visible in the “Phones” tab (except fax extensions, which will be shown in the “System Extension” tab).

    In case you are using fax machines connected to your FXS gateway, “Fax Extensions” must be used instead of using a regular extension. You can do so by:

    1. Go to the 3CX Management Console.
    2. Navigate to “FAX Extensions → +Add”.
    3. Define the “Fax Extension”, the “Fax Extension Authentication ID” and the “Fax Extension Authentication Password”.

Patton SN4940, SN4950, SN4960, SN4970, SN4980, SN4990
  • After you familiarize yourself with the basic concept of SIP Trunks proceed to add a PSTN gateway into the PBX. All templates are designed to work with Patton SmartWare firmware and the device should run on the “latest 6.X firmware”.

    In order to identify your FXS gateway IP address follow our guide “How to Use the Patton Discovery Tool”. Once the device is detected, download and upgrade the firmware of your Patton FXS gateway. Note: All templates are designed to work with Patton SmartWare firmware and the device should run on the “latest 6.X firmware”. Trinity Firmware/Devices are currently NOT supported.

    Navigate to “SIP Trunks” within the 3CX Management Console and select “Add Gateway”:

    1. Select Brand: Patton
    2. Select model/device: Patton ISDN E1 or Patton ISDN T1 (E1 lines are also known as PRI, S2M, T1 is commonly used in the USA)
    3. Number of Physical PSTN Ports on device: The amount of PRI ports the device has in total (not how many ports are going to be used).
    4. Main Trunk No: Define a number of your ISDN lines which should act as catch all destination. Commonly your most important number of all.
    5. Press “OK” to save the device.

    Now you need to define some device and line specific options:

    1. Registrar: Enter your Patton E1/T1 device’s IP address. (the IP address will be set to static in case DHCP is being used)
    2. Subnet Mask: Enter your Network Mask size.
    3. Tone Set: Define in which country your are using this device. If the country is not listed request from your telco the used tone set of your line.
    4. Number of SIM Calls: Define how many ISDN ports are going to be used. This might be equal to the amount of physical PSTN ports the device has or less.

    For each port been used enter the reflecting value below:

    For a T1 device

    • 1 Port enter 23 SIM Calls
    • 2 Ports enter 46 SIM Calls

    and so on

    For a E1 device

    • 1 Port enter 30 SIM Calls
    • 2 Ports enter 60 SIM Calls

    and so on

    Navigate to the “Options” tab and in the section “PSTN Gateway Options”. In this section define how calls should be placed to the PSTN network.

    1. Signalling Protocol: Options depend on the interface type. For E1 most commonly is DSS1 whereas for T1, NI2 is the default option.
    2. Overlap Dialing: This refers to whether or not any further digits are received by the gateway after the initial call is received. Setting this option to “YES” will ensure that all digits will be sent to the 3CX Phone System. This may cost some delaying in the incoming call.
    3. Hunting Mode: As all PRI ports will be placed in a hunt group, select how the Patton device should allocate the ports while placing outbound calls. Options are: “Normal” (always start from the first port, first channel) or opt to take a “Cyclical” approach (spreading the calls across all ports evenly in a round robin manner). Note: ports that are already in use will be skipped and the next available port will be used.

    By pressing the “Generate config file”, the 3CX Management Console will directly open the web interface of the Patton gateway on the “Import Configuration” page (e.g. http://192.168.9.45/imp-cfg.html). A configuration file is automatically downloaded which then needs to be saved and uploaded onto the Patton device by using the browse and import button.

    The device will reboot in order to apply the configuration. After this the “Port/Trunk” status on the Management Console should change from RED to GREEN.

     

    To create “Inbound Rules”, click here: Inbound Rules – Routing incoming calls.
    To create “Outbound Rules”, click here: Outbound Rules – Routing outgoing calls.

Feature Tips
  • Park Calls

    0* - Used to park a call. While on a call, click on the Transfer button and dial *0 followed by the parking slot. E.g. to park the call in parking slot 1, dial *01.

    Call Park Pick-up

    *1 - Used to pick up a parked call. E.g. to pick up a call parked in slot 1, dial *11

    Call Pick-up

    *20* - Used to pick up a call which is dialling at another extension. E.g to pick up a call dialling on extension 106, dial *20*106

    Enable DND

    *61 - Used to Enable DND for the extension.

    Disable DND

    *60 - Used to disable DND for the extension.

    Change Extension Profile Status

    *3 - Used to change the status of your profile. *3 should be followed by one of the following to change the profile accordingly:
    0 - Available
    1 - Away
    2 - Out of Office
    3 - Available 2
    4 - Out of Office 2


    Queue Extension Login

    *62 - Used to log the extension in to the Queues.

    Queue Extension Logout

    *63 - Used to log the extension out of the Queues.

    Supervised Call Transfer

    During an active call, press TRAN Enter extension number and hit TRAN

    Blind Call Transfer

    During an active call, Press TRAN Enter number and press ‘OK’ Press TRAN to complete the transfer

    Conference Call

    Initiate call with the first party, once you are connected press the CONF button Dial the number that you would like to include in the conference call Once the second party picks up or answer the call press the CONF button again to join the second caller in the conference call

    Retrieving Voicemail by Phone

    To retrieve your voice mail by phone: Dial the voice mail system extension. By default this is 999. If you are outside the company, you can dial this number from any digital receptionist menu. Enter your extension number and when prompted your pin number. Press pound #. A prompt will be played with the number of read and unread messages in your voice mailbox. Press * to play your unread messages. During playback of voice mail, you have these options:
    0 - Skip to the next message.
    1 - Skip to the previous message.
    2 - Repeat current message.
    3 - Delete the current message and automatically go to the next message.
    4 - Call Back – this will trigger a call to the caller ID of the person who left the message.
    5 - Forward message to another extension.
    9 - To go to the Voice mail options menu.
    # - To hang up the call.


    Voicemail Options Menu

    The voice mail options menu allows you to set your status, configure your pin code and delete all read messages. It can be reached by entering 9 during message playback or during the welcome prompt. The following options are available:
    1 - To set your status.
    3 - To dial an external number or internal extension.
    4- To delete all messages.
    5 - To record your name (used for call by name).
    6- To play mailbox information.
    7 - To change pin number.
    8 - To change your voice mail greeting.
    9 - To repeat the prompt.
    # - To exit the call.


    Send a call to a Voicemail

    *4 - Used to connect to voicemail of an extension. E.g. to leave a message for extension 106, dial *4106

    Hide Caller ID

    *5 - Dial *5 before the number to be dialled to hide your caller ID from the call.

    Billing Code Feature

    ** - This indicates that a billing code is to be used for the call. First dial the number followed by ** followed by the billing code. E.g. if the number to be dialled is 956322 and the billing code is 562, then the full number to be dialled is 956322**562

    Emergency Code

    The Emergency code is used to toggle the status of the Phone System between In Office to Out of Office. This code is not defined by default. If you want to use this code, you will need to define your own code from the Dial Codes page.

    Create an Ad-hoc Conference Bridge from a Desk Phone

    Dial the conference extension number, by default this is 700. You will be requested to enter a conference ID. This can be any number, for example ‘100’. If the phone system requires a security PIN to create a call conference, you must enter it after the conference ID, separated by a *, for example: 100*0000 (where 100 is the conference ID and 0000 the system wide conference PIN). If you are the first participant, the conference system will ask you to confirm creation of the conference. Press * to confirm or # to cancel. You will be asked to speak your name after the beep and press a button to continue. You will now enter the conference. If you are the first caller, you will hear music on hold, whilst you wait for the other callers. As soon as another caller joins, his name will be announced.
    Note: Prior to creating the conference, you should notify all of the participants you require to be present in the conference. This notification should include the conference extension number, conference ID, conference PIN, DID and calendar information in the form of an email or any media you deem necessary.
3CX Partner Program
  • Reseller Benefits

    • Free NFR licenses
    • Performance-based margin
    • Access to free in-house versions
    • Telephone & email support
    • Web-based and on-site sales training
    • Web-based and on-site support training
    • Access to the 3CX Certification Program
    • Listing on the 3CX Partner page (terms & conditions apply)
    • Access to leads generated from DSI and 3CX's website
    • Ready-made content for a dedicated 3CX web page on the partner’s site through participation in 3CX’s Website Content Program
    • Free sales and marketing material

    Reseller Requirements

    • Reseller should mention and post 3CX logos and use the click to call feature (will be re-launching soon) on their website and identify the company as an Authorized 3CX reseller.
    • Reseller must install their provided 3CX NFR license and implement 3CX as their primary business phone system within 2 months (additional licenses must be purchased to meet resellers requirements)
    • All sales and technical personnel should attend to the training that will be conducted by DSI personnel
    • Reseller should assign a dedicated product manager (sales) and technical engineer for 3CX. This will be the point or go-to person of DSI technology and also your company for updates and concerns but we are not restricting the whole sales and technical team to sell 3CX.
    • At least 3 technical personnel should acquire the certification (3CX Basic Certified Engineer, 3CX Intermediate Certified Engineer and 3CX Advance Certified Engineer)
    • Reseller must install a 3CX system (using 3CX free license) to be used by the technical and sales teams for educational and testing purpose
    • Reseller should be able to sell/purchase at a minimum 1 license for a period of 1 month in order to stay active. If reseller is unable to comply with this requirement, they will have to course through another partner.
    • Reseller must submit monthly sales forecast report every 1st business day of the month

    Partner Levels

    The 3CX Partner Program has been designed with the reseller in mind. The aim of the program is to supply. 3CX Partners with the tools required to sell, manage and deploy 3CX products. It’s very straightforward and incentivizing as well as rewarding. Every partner is entitled to free 3CX support, NFR keys and performance based margin. The size of the NFR keys and the margin varies according to the partner level.
    • 3CX Affiliate - Signed up for the 3CX Partner Program
    • 3CX Bronze Partner - Partner did their first license sale and is a Certified Engineer
    • 3CX Silver Partner - with Certified and Intermediate Engineers
    • 3CX Gold Partner - has 3 levels of Certified Engineer, Gold website listing
    • 3CX Platinum Partner - has 3 levels of Certified Engineer, Gold website listing and focuses on 3CX products alone

    APPLY TODAY

    Apply here. We will review your application within two business days. Once approved, you will receive a welcome email with further information. If you have any questions, please don’t hesitate to contact us.
tutorials

3CX VERSION 15 FEATURES

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3CX Version 15 Features and Updates

  • 3CX VoIP Clients - Audio Conferencing Updates
    3CX VoIP Clients - Audio Conferencing Updates
  • Click To Call Extension
    Click To Call Extension
  • Web Client - How to Make/Receive Calls
    Web Client - How to Make/Receive Calls
  • How to Make a Conference Call
    How to Make a Conference Call
  • Organising a Video Conference
    Organising a Video Conference
  • The 3CX Switchboard
    The 3CX Switchboard
  • The 3CX Wallboard
    The 3CX Wallboard
  • Transferring a call with the 3CX Web Client
    Transferring a call with the 3CX Web Client

3CX HOW TO GUIDES

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How to Guides

  • Provisioning the 3CX Clients for Android and iOS using a QR code
    Provisioning the 3CX Clients for Android and iOS using a QR code
  • How to Hot Desk with 3CX V15.5
    How to Hot Desk with 3CX V15.5
  • The Wallboard feature for 3CX V14
    The Wallboard feature for 3CX V14
  • The Switchboard feature for 3CX v14
    The Switchboard feature for 3CX v14
  • Making a Blind Transfer using Search
    Making a Blind Transfer using Search
  • Making an Attended Transfer
    Making an Attended Transfer
  • Making a Blind Transfer
    Making a Blind Transfer

3CX BASIC TRAINING

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3CX Basic Training

  • Install 3CX V15
    Install 3CX V15
  • Install the 3CX Clients V15
    Install the 3CX Clients V15
  • Configuring a Desktop Telephone V15
    Configuring a Desktop Telephone V15
  • Configure the Firewall V15
    Configure the Firewall V15
  • Configuring VoIP Providers / SIP Trunks V15
    Configuring VoIP Providers / SIP Trunks V15

3CX INTERMEDIATE TRAINING

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3CX Intermediate Training

  • Upgrading / Reinstalling v15.5
    Upgrading / Reinstalling v15.5
  • Configuring Extensions v15.5
    Configuring Extensions v15.5
  • Extension Groups & Rights v15.5
    Extension Groups & Rights v15.5
  • Time Based Scheduling v15.5
    Time Based Scheduling v15.5
  • Advanced Installation Options v15.5
    Advanced Installation Options v15.5
  • Remote IP Phone Extension (STUN) V15.5
    Remote IP Phone Extension (STUN) V15.5
  • Remote IP Phone Extension (SBC) v15.5
    Remote IP Phone Extension (SBC) v15.5
  • Ring Groups v15.5
    Ring Groups v15.5
  • Digital Receptionist v15.5
    Digital Receptionist v15.5
  • Queues V15.5
    Queues V15.5

T58V SMART MEDIA PHONE

YEALINK SKYPE FOR BUSINESS

T40P PRODUCT TRAINING/HOW TO

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T40P Product Training/How-to

  • Introduction
    Introduction
  • General Overview
    General Overview
  • Placing and Answering Calls
    Placing and Answering Calls
  • Hold and Mute
    Hold and Mute
  • History
    History
  • Call Transfer
    Call Transfer
  • Conference Calling
    Conference Calling
  • Voice Mail
    Voice Mail
  • Busy Lamp Field
    Busy Lamp Field

T41P/T42G PRODUCT TRAINING/HOW TO

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T41P/T42G Product Training/How to

  • T42G IP Phone - Introduction
    T42G IP Phone - Introduction
  • T41P IP Phone - Introduction
    T41P IP Phone - Introduction
  • T41P/T42G IP Phone - General Overview
    T41P/T42G IP Phone - General Overview
  • T41P/T42G IP Phone - Placing and Answering Calls
    T41P/T42G IP Phone - Placing and Answering Calls
  • T41P/T42G IP Phone - Multiple Calls
    T41P/T42G IP Phone - Multiple Calls
  • T41P/T42G IP Phone - Hold and Mute
    T41P/T42G IP Phone - Hold and Mute
  • T41P/T42G IP Phone - History
    T41P/T42G IP Phone - History
  • T41P/T42G IP Phone - Directory
    T41P/T42G IP Phone - Directory
  • T41P/T42G IP Phone - Redialing Numbers
    T41P/T42G IP Phone - Redialing Numbers
  • T41P/T42G IP Phone - Enabling Do Not Disturb
    T41P/T42G IP Phone - Enabling Do Not Disturb
  • T41P/T42G IP Phone - Call Transfer
    T41P/T42G IP Phone - Call Transfer
  • T41P/T42G IP Phone - Conference Calling
    T41P/T42G IP Phone - Conference Calling
  • T41P/T42G IP Phone - Voice Mail
    T41P/T42G IP Phone - Voice Mail
  • T41P/T42G IP Phone - Busy Lamp Field
    T41P/T42G IP Phone - Busy Lamp Field

T46G PRODUCT TRAINING/HOW TO

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T46G Product Training/How-to

  • Introduction
    Introduction
  • General Overview
    General Overview
  • Placing and Answering Calls
    Placing and Answering Calls
  • Multiple Calls
    Multiple Calls
  • Redialing Numbers
    Redialing Numbers
  • Hold and Mute
    Hold and Mute
  • Directories
    Directories
  • History
    History
  • Enabling Do Not Disturb
    Enabling Do Not Disturb
  • Call Transfer
    Call Transfer
  • Conference Calling
    Conference Calling
  • Call Forwarding
    Call Forwarding
  • Voice Mail
    Voice Mail
  • Busy Lamp Field
    Busy Lamp Field
  • Bluetooth
    Bluetooth

T48G PRODUCT TRAINING/HOW TO

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T48G Product Training/How to

  • Introduction
    Introduction
  • General Overview
    General Overview
  • The Touchscreen
    The Touchscreen
  • Placing and Answering Calls
    Placing and Answering Calls
  • Multiple Calls
    Multiple Calls
  • Hold and Mute
    Hold and Mute
  • History
    History
  • Directory
    Directory
  • Redialing Numbers
    Redialing Numbers
  • Enabling Do Not Disturb
    Enabling Do Not Disturb
  • Call Transfer
    Call Transfer
  • Conference Calling
    Conference Calling
  • Bluetooth
    Bluetooth
  • Wi Fi
    Wi Fi
  • Voice Mail
    Voice Mail
  • Busy Lamp Field
    Busy Lamp Field

W56P PRODUCT TRAINING/HOW TO

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W56P Product Training/How to

  • Introduction
    Introduction
  • General Overview
    General Overview
  • Placing and Answering Calls
    Placing and Answering Calls
  • Multiple Calls
    Multiple Calls
  • Hold and Mute
    Hold and Mute
  • History
    History
  • Directory
    Directory
  • Redialing Numbers
    Redialing Numbers
  • Enabling Do Not Disturb
    Enabling Do Not Disturb
  • Call Transfer
    Call Transfer
  • Conference Calling
    Conference Calling
  • Voicemail
    Voicemail

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