IT Help Desk & Remote Support Software

Simplify help desk ticketing, IT asset management, and end-user support.

WEB HELP DESK

Affordable Help Desk Ticketing and Asset Management Software

What is help desk software?

Help desk software provides a means of creating support tickets, routing them to support staff, and enabling those individuals to respond to a variety of issues with built-in tools for troubleshooting.

Ticketing management

Streamline support from ticket request to resolution

IT asset management

Discover and manage hardware and software assets

Knowledge management

Centralize knowledge management with built-in knowledge base

Change management

Manage change requests with automated approval workflows

Not just IT

SolarWinds® Web Help Desk® software has been applied in IT, facilities management, HR, field services and other service domains

DAMEWARE REMOTE SUPPORT

Remote control and systems management tools in one easy-to-use package

What is remote support software?

Remote support software allows you to connect to remote servers and PCs, while leveraging systems management tools, to enable remote IT administration, support, and troubleshooting.

Broaden support capabilities

Go beyond the scope of Dameware® Mini Remote Control to provide more comprehensive end-user support

Reduce time to resolution

Leverage built-in system administration tools for even faster IT resolution

Multi-platform access you need

Quick and easy remote access to Windows, Mac OS® X, and Linux® computers

DAMEWARE MINI REMOTE CONTROL

Affordable remote control software for all your customer support and help desk needs.

What is remote control software?

Remote control software, sometimes referred to as remote desktop software or remote access software, enables IT support technicians to connect and control remote computers to enable IT administration, support, and troubleshooting.

Multi-platform

Quick and easy remote access to Windows®, Mac OS® X, and Linux® computers.

Accessible

Remotely support attended and unattended computers inside the LAN.

Streamline productivity

Reboot crashed computers and wake sleeping computers remotely.

MOBILE ADMIN

Simplify IT administration and management from your mobile device

Monitor all your apps

Secure mobile access to monitor over 40 applications, including Windows®, AD®, Exchange, VMware®, SQL Server®, SolarWinds Orion®, etc

Save and scale

Licensed per technician user—ask us about the special "Mobile Admin MAX" license for unlimited users.

Support for all major apps

Use with dozens of supported mobile applications

Access from anywhere

Accessible the intuitive web interface from any computer, laptop or smartphone with an Internet connection

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Solarwinds

  • Do IT Right & Quit Wasting Your Time
    Do IT Right & Quit Wasting Your Time
  • Advanced network monitoring
    Advanced network monitoring
  • Bandwidth Blockage on Your Network
    Bandwidth Blockage on Your Network

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Solve complex performance and reliability problems with unexpected simplicity.

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Questions?

Let us help you!